Orders and Returns

  • RETURN POLICY:

    Most new, unopened items may be returned within 30 days from delivery for a full refund. ( This only includes shipping costs should the item be found faulty or damaged when delivered).

    1: Glomania must be informed within 24hrs of delivery of any damaged items received.

     

    2: Glow in the Dark products: Place item in direct sunlight for 10 seconds then place in a dark room. Should the item NOT glow, this is classed as a faulty product.

     

    3: UV Black Light products: These items WILL NOT glow in the dark without a UV Black Light source.

     

    4: Lipsticks, Make Ups and Body products can NOT be returned due to health and safety reasons.

     

    5: Pigments , Powders: Should these items be mixed with anything other product than the recommended medium, the returns policy becomes invalid.

     

    We guarantee all our products, pigments, kits and novelties to be of the highest commercial grade, quality and standards. All of which are checked prior to shipping. Any errors caused by mislabeling and shipping of the wrong item will be replaced immediately.

     

    All items shipped back to Glomania due to faulty or unwanted reasons, must have a RMA number assigned to them. You can get a RMA number by contacting our sales department . All returns must have the relevant documentation and an up to date tracking number.

     

    Requesting an RMA number contact :

     

    csp@glomania.com

     

    An image of the damaged product and copy of invoice must be sent via email within 24 hrs of delivery.

     

    Reason for the return RMA number request: ie No longer require item: Purchased by mistake: Product damaged in shipping: RMA number will be issued via email within 48hrs of above documentation.

     

  • VALID TRACKING ISSUES:

    GlomaniaUSA will not be held responsible for any item that has been shipped or returned without a valid tracking number:

    Should you have an issue with non-delivery:

     

    1: Return to seller: Incorrect delivery address. Non deliverable item: will automatically be denied a shipping refund. We do NOT charge a restocking fee, product will be refunded upon its return to our offices.

     

    2: Not received issue.

     

    Glomania ship all items via USPS with full tracking.

     

    If you state you have not received your item but it shows as delivered by USPS, you must contact your local Post Master.

     

  • 1:  Ask for an investigation of the package, tracking number can be supplied if you have lost the original documentation.
  • 2: Ask for a report document stating their findings, and send this to us at csp@glomania.com.

  • 3: Without the final findings from your Post Master we can not refund for the items sent.

    We stand behind every product that we sell.

     

  • RETURNING ITEMS:

    Products must be returned in original packaging with any free items included.

    Products must be returned with the original invoice and copy of return RMA email.

     

    Make sure the product is well packaged and a Return RMA Number is clearly visible on the Packaging.

     

    Contact us again to leave the tracking details of the return so we can monitor it.

     

  • REIMBURSEMENT:

    Glomania will refund back to your account within 72 hrs of receiving your returned product. (inc. original shipping costs)

    Glomania will reimburse return shipping costs if the return is a result of our error ( incorrect or defective item).

     

    Unwanted or Ordered by mistake items will not be given a refund on original shipping or return costs.

 

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