Customer Service

Delivery

Hello and welcome to our shipping and delivery information page! Here you can get acquainted with useful information on terms and conditions of our goods & delivery

You can purchase your items online and have them shipped directly to your doorstep. Shipping is free on orders over our threshold to US states ONLY. We use the best carriers in the business to make sure your order gets to you on time and in the best possible condition.

From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Glomania will ship out your order within 24 hours of payment being made and pride ourselves with a fast, economical and secure shipping service. We use USPS, FEDEX, UPS and DHL for deliveries worldwide.

We offer full tracking on all parcels and packages within the USA and Canada, International packages are best sent UPS or FEDEX, as we can monitor tracking details. USPS International only offers limited tracking. We would advise that you choose the Priority Express International option.

Taxes are taken for residents in the state of Utah, which is were we are based. When you place an order through us, we will estimate the cost of shipping and delivery from our carriers. We hold ALL stock within our warehouse, so we can guarantee shipment within 24 hours.

Certain Pigments and Powders are not subject to hazmat requirements and therefore can be sent within the US or to almost any country relatively inexpensively.

Cost

Services Locations Delivery Schedule Cost Per Shipment
USPS Priority Mail Service All of the United States 3-5 days Monday - Saturday $10.50
USPS Priority Express Mail All of the United States 1-3 days Delivery 7.30am - 5.30am Monday - Friday $29.99
USPS Priority Mail Express International World Wide, Tracked and Recorded Dependent on location Dependent on Weight
UPS, Fedex, DHL Courier Service World Wide Over Night to 2 weeks Ask for a quote.
Business Courier Service. Worldwide, using your account. Dependent $0.00 - Applied to your account.

Free Delivery

Free Shipping is available on in-stock items when you place an order through our web site. Free Shipping products will be shipped out USPS First class parcel postage. Please be aware that Glomania will not ship FREE of CHARGE out side of the USA.

Terms & Conditions

  • RETURN POLICY:

    Most new, unopened items may be returned within 30 days from delivery for a full refund. ( This only includes shipping costs should the item be found faulty or damaged when delivered).

    1: Glomania must be informed within 24hrs of delivery of any damaged items received.

     

    2: Glow in the Dark products: Place item in direct sunlight for 10 seconds then place in a dark room. Should the item NOT glow, this is classed as a faulty product.

     

    3: UV Black Light products: These items WILL NOT glow in the dark without a UV Black Light source.

     

    4: Lipsticks, Make Ups and Body products can NOT be returned due to health and safety reasons.

     

    5: Pigments , Powders: Should these items be mixed with anything other product than the recommended medium, the returns policy becomes invalid.

     

    We guarantee all our products, pigments, kits and novelties to be of the highest commercial grade, quality and standards. All of which are checked prior to shipping. Any errors caused by mislabeling and shipping of the wrong item will be replaced immediately.

     

    All items shipped back to Glomania due to faulty or unwanted reasons, must have a RMA number assigned to them. You can get a RMA number by contacting our sales department . All returns must have the relevant documentation and an up to date tracking number.

     

    Requesting an RMA number contact :

     

    csp@glomania.com

     

    An image of the damaged product and copy of invoice must be sent via email within 24 hrs of delivery.

     

    Reason for the return RMA number request: ie No longer require item: Purchased by mistake: Product damaged in shipping: RMA number will be issued via email within 48hrs of receipt.

     

  • VALID TRACKING ISSUES:

    GlomaniaUSA will not be held responsible for any item that has been shipped or returned without a valid tracking number:

    Should you have an issue with non-delivery:

     

    1: Return to seller: Incorrect delivery address. Non deliverable item: will automatically be denied a shipping refund. We do NOT charge a restocking fee, product will be refunded upon its return to our offices.

     

    2: Not received issue.

     

    Glomania ship all items via USPS with full tracking.

     

    If you state you have not received your item but it shows as delivered by USPS, you must contact your local Post Master.

     

    1 Ask for an investigation of the package, tracking number can be supplied if you have lost the original documentation.

     

    2 Ask for a report document stating their findings, and send this to us at csp@glomania.com

     

    3 Without the final findings from your Post Master we can not refund for the items sent.

     

    We stand behind every product that we sell.

     

  • RETURNING ITEMS:

    Products must be returned in original packaging with any free items included.

    Products must be returned with the original invoice and copy of return RMA email.

     

    Make sure the product is well packaged and a Return RMA Number is clearly visible on the Packaging.

     

    Contact us again to leave the tracking details of the return so we can monitor it.

     

  • REIMBURSEMENT:

    Glomania will refund back to your account within 72 hrs of receiving your returned product. (inc. original shipping costs)

    Glomania will reimburse return shipping costs if the return is a result of our error ( incorrect or defective item).

     

    Unwanted or Ordered by mistake items will not be given a refund on original shipping or return costs.

     

  • ORDERING

    Find the items that you require within our website and add them to your cart. Make sure you choose the right , size, weight or color combination. You will automatically be taken to your shopping cart to either continue shopping or make a payment.

    You can pay for items using most credit cards or even certain online credit facilities like Paypal etc. We recommend that you register with Glomania, for the simple reason that you do not have to keep entering your details when purchasing from us. GlomaniaUSA is a secure SSL Certified site so you can be sure your data is kept safe.

     

    Registration also cuts down time when purchasing products and would can also register for our subscription, giving you great information on new products and discount coupons.

     

  • PAYMENT, PRICING & PROMOTIONS

    GloManiaUSA reserves the right to change pricing without giving notice.

    We accept all major credit cards and Paypal. Promotions are subject to our terms and conditions of business please see promotional terms within our website.

     

  • VIEWING ORDERS

    You can view your orders by simply clicking on the RED shopping cart, positioned on the right of the screen. You also have the ability to see previous / old orders you have placed with us, subject to you registering on Glomania

  • UPDATING ACCOUNT INFORMATION

    Please make sure you update your information, so we do not have any issues when shipping out purchased items. Glomania will not be held responsible for items shipped to the wrong address, because of incorrect information.

  • PRIVACY & SECURITY

    Please read carefully our Privacy Policy which you can find at the bottom of all pages within this website.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller..

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